• Individual and group reservations can cancel 15 days prior to arrival without penalty.
• More tan 10 people are considered a group.
• The cancellation deadline without penalty is 15 days.
• Any cancellation made less than 15 days before arrival at the resort will result in a penalty of 100% of the cost of your reservation.
• By confirming the reservation process, you authorize Choyín Río Termal to charge the total amount of your reservation to your credit card on the date to receive payment.
• We reserve the right to cancel reservations for visitors with inappropriate conduct, or who, as a result of their conduct, may disturb or affect the services of other clients.
• Once payment has been made, you must send a copy of the deposit or transfer to reservas@choyin.com; to proceed to guarantee the reservation, if a copy of said payment is not received, the reservation could be canceled due to lack of guarantee.
• All cancellations and modifications must be requested in writing to reservas@choyin.com
• Last minute reservations may require payment directly upon arrival at the resort.
• For reservations during the Christmas – New Year period (December 18 – January 8) and Easter, the payment is made 45 days before the arrival date.
• The rates are shown in the first instance rates before tax, the second rate includes 13% VAT.
• Cancellation of Christmas – New Year period (December 18 – January 8) made 44 days before arrival at the resort is penalized 100%. Applies to individual or group reservations.
• If you do not show up, a 100% penalty applies. Applies to individual or group reservations.
• Non-guaranteed reservations will be automatically released.
• Loss of the locker key will result in a charge of ¢30,500.
• Failure to return your towel will result in a charge of ¢12,200.
• On December 31, the thermal complex closes at 10:00 p.m., dinner service will be available with a special menu.
• In accordance with Costa Rica’s Law 9028 Smoke-Free Environment effective March 2012, smoking in all public areas, whether internal or external, is strictly prohibited.
• For group reservations, different policies and conditions apply according to each group.

CHILDREN POLICY

• Children from 0 to 5 years old, free.
• From 6 to 11 years old pay child rate.
• From 12 years old, they pay the normal adult rate.

IMPORTANT INFORMATION

• Constant supervision is required for persons under 16 years of age.
• Water shoes are highly recommended.
• Food or drinks purchased outside the Choyín Río Termal cannot enter the complex.
• Pets are not accepted.