Individual and group reservations can cancel 15 days prior to arrival without penalty.
More tan 10 people are considered a group.
The cancellation deadline without penalty is 15 days.
Any cancellation made less than 15 days before arrival at the resort will result in a penalty of 100% of the cost of your reservation.
By confirming the reservation process, you authorize Choyín Río Termal to charge the total amount of your reservation to your credit card on the date to receive payment.
We reserve the right to cancel reservations for visitors with inappropriate conduct, or who, as a result of their conduct, may disturb or affect the services of other clients.
Once payment has been made, you must send a copy of the deposit or transfer to reservas@choyin.com; to proceed to guarantee the reservation, if a copy of said payment is not received, the reservation could be canceled due to lack of guarantee.
All cancellations and modifications must be requested in writing to reservas@choyin.com
Last minute reservations may require payment directly upon arrival at the resort.
For reservations during the Christmas – New Year period (December 18 – January 8) and Easter, the payment is made 45 days before the arrival date.
The rates are shown in the first instance rates before tax, the second rate includes 13% VAT.
Cancellation of Christmas – New Year period (December 18 – January 8) made 44 days before arrival at the resort is penalized 100%. Applies to individual or group reservations.
If you do not show up, a 100% penalty applies. Applies to individual or group reservations.
Non-guaranteed reservations will be automatically released.
Loss of the locker key will result in a charge of ¢30,500.
Failure to return your towel will result in a charge of ¢12,200.
On December 31, the thermal complex closes at 10:00 p.m., dinner service will be available with a special menu.
In accordance with Costa Rica’s Law 9028 Smoke-Free Environment effective March 2012, smoking in all public areas, whether internal or external, is strictly prohibited.
For group reservations, different policies and conditions apply according to each group.
CHILDREN POLICY
Children from 0 to 5 years old, free.
From 6 to 11 years old pay child rate.
From 12 years old, they pay the normal adult rate.
IMPORTANT INFORMATION
Constant supervision is required for persons under 16 years of age.
Water shoes are highly recommended.
Food or drinks purchased outside the Choyín Río Termal cannot enter the complex.